Terms and Conditions for Meow to Wow Grooming Services

Booking and Deposit Requirements

• A deposit of £25 is required to secure all bookings. This deposit must be paid within 24 hours of scheduling an appointment. Failure to make this payment within the specified timeframe will result in the automatic cancellation of the appointment.
• In instances where the client or the cat is not present at the scheduled appointment time, the full cost of the appointment remains due.

Payment for Appointments

• The balance for grooming services must be settled in full upon completion of the appointment, before the groomer departs from the client’s premises.

Cancellation Policy

• Clients must provide at least 72 hours’ notice for cancellations to qualify for a deposit refund.
• Deposits for cancelled appointments can be transferred to a rescheduled appointment, provided the cancellation notice exceeds 72 hours.

Health and Safety Guidelines

• To ensure the safety of both the groomer and the pet, clients are required to disclose any known aggressive behavior or pre-existing health conditions of their cat in the booking form.
• The groomer will inform the client of any health concerns identified during the grooming session. Meow to Wow assumes no liability for any health issues that are discovered or exacerbated as a result of the grooming process.
• Should the groomer encounter conditions requiring veterinary attention, the client will be promptly notified, and the appointment may be halted for the well-being of the cat. Nevertheless, the full appointment fee is payable under these circumstances.
• The groomer reserves the right to terminate the appointment at any time to safeguard the health and safety of both the groomer and the cat.

By booking an appointment with Meow to Wow, clients agree to adhere to these terms and conditions, ensuring a smooth and satisfactory grooming experience for all parties involved.